Privacy Policy

Information we may collect

Bassbet Casino may collect information that you provide directly, information created through your use of the website, and information received from service providers where this is necessary for the operation of the service. The information collected will depend on the features you use, the checks that apply to your account, and the way you interact with us.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of messages, requests, complaints and other communications so that we can respond appropriately, maintain service quality and keep an accurate account history.

Identity and verification information

To support identity, age, account security and responsible operation checks, we may request verification information and documents. This can include information from identity documents, proof of address, information needed to confirm ownership of a payment method, and records relating to checks performed on an account. We only seek information that is reasonably relevant to the applicable check or requirement.

Payment and transaction information

We may handle records about deposits, withdrawals, gameplay-related transactions, payment methods, transaction amounts, account balances and payment status. Payment processing may be performed by specialist service providers. We do not intend to collect more payment information than is needed to process transactions, manage financial security, investigate irregular activity and meet applicable obligations.

Technical, device and usage information

When you use the website, technical information may be recorded, such as your IP address, browser type, device type, operating system, language settings, access times, pages visited, referring website and general interaction information. We may also use cookies and similar technologies to support website functions, remember preferences, understand usage and help protect accounts.

How and why we use information

We use personal information for purposes connected with providing, securing and improving the casino website and related services. The purposes may include the following:

• Creating, administering and maintaining your player account.
• Processing and recording deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, requests or complaints.
• Completing identity, age, verification and account security checks.
• Detecting, preventing and investigating fraud, money laundering, collusion, abuse, unauthorised access and other suspicious or unlawful activity.
• Managing responsible gaming tools, account restrictions and other player protection measures where relevant.
• Sending service messages about your account, transactions, security, website changes or other important matters.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Monitoring website performance, improving functionality, testing features and understanding general usage trends.
• Meeting legal, regulatory, tax, financial, security and record-keeping obligations that apply to the service.
• Establishing, exercising or defending legal rights and handling disputes.

Where we rely on consent for a particular use, you may withdraw that consent at any time. Withdrawing consent will not affect processing that took place before the withdrawal, and it may not stop processing that is required for account security, legal compliance, transaction processing or other legitimate operational purposes.

Marketing communications

If you receive promotional communications, you can usually opt out by using the unsubscribe option included in the message or by contacting us. You may still receive essential service communications, such as account, transaction and security notices, because these are not promotional messages.

Sharing, security and storage

We may share information with carefully selected service providers where they need it to perform services for Bassbet Casino. Examples may include providers supporting hosting, identity verification, payment processing, fraud prevention, customer support, communications, technology, analytics, security and professional services. These providers should only use information as needed for their role and in accordance with appropriate arrangements.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, protect players or the website, investigate suspected misconduct, prevent fraud, enforce applicable terms, or protect the rights and safety of Bassbet Casino and others. We do not sell personal information as a general business practice.

Protecting personal information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission and restrictions on who can view information. No website, online service or method of transmission can be guaranteed to be completely secure, so players should also use a strong password, keep login details private and notify support if they suspect unauthorised account activity.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

International service providers

Some technology or service providers may store or process information in locations outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and protection of the information, subject to applicable privacy requirements. The location and role of providers may change as the website and its services develop.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Bassbet Casino may use cookies that are necessary for account access, security, navigation and core website functions. Other cookies may help remember preferences, measure website performance, understand how visitors use the site and support relevant communications.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly, and you may need to enter preferences or login information again. Browser controls vary, so refer to your browser provider for instructions.

Your data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include the right to request access to your information, ask for inaccurate or incomplete information to be corrected, request deletion of information where it is no longer needed or where another permitted ground applies, and withdraw consent to marketing communications or another consent-based use.

To exercise these rights, or to ask a privacy question, contact support@bassbetcasino.best. Please provide enough information for us to understand your request and locate the relevant account. We may need to confirm your identity before providing information or making changes, especially where the request concerns account security or sensitive records.

A request may be limited or refused where this is allowed or required, including where responding could affect the rights of another person, compromise fraud or security controls, prevent us from meeting a legal obligation, or require records that must be retained. If a request cannot be completed in full, we will aim to explain the applicable reason.

Updates to this policy

We may update this Privacy Policy when our website, services, information practices or applicable requirements change. The updated version will be made available on this page with a revised effective date where appropriate. Players should review the policy periodically, particularly before continuing to use the website after an update.